We are happy to exchange products if the wrong size is ordered, however this needs to be done within 30 days. Any footwear with signs of wear will not be exchanged, products must be returned in perfect condition. In the case of items that are made-to-order, these cannot be exchanged as they are made specifically for you. The cost of return postage will be at your cost. If you believe that the goods are faulty, please contact us immediately and we will arrange for the product to be returned and either fixed or replaced.