FAQ: General Questions
- How do I know what size to order?
- What is your Return Policy?
- Made-to-Order Boots
- How safe are my Credit Card details when I buy from you across the Internet ?
- How much does shipping cost and how long does it take to receive my order ?
- What if you are out of stock of the item I order ?
- In what currency do you charge my credit card.
- What else can you tell me to make me feel better about ordering boots that I have never tried on from the other side of the world ?
- Import Duties and Sales Tax
- What are your contact details ?
How do I know what size to order?
Size is of course our most frequent question. RMs are based on UK sizes and are true to this size scale.
The size marked on RM Williams boots is always the AU/UK size.
If unsure of your size go into a quality shoe store and have your feet measured with a standard Brannock device.
In converting from US ladies sizes we drop 3 full sizes. US 8B = AU/UK 5. In ladies boots we only carry Medium width and that is a little wider than a normal US medium.
In converting from US mens sizes we drop 1 full size. US 9 = AU/UK 8. In many of our boots Narrow, Medium and Wide fittings are available. A few styles are only available in Medium.
Our Medium width is a little wider than a US D fitting and our boots should be comfortable straight out of the box.
Although you can always return boots for credit or exchange it is important to get it right the first time because the freight cost is substantial.
What is your Return Policy?
If for any reason you were not happy with the boots you are welcome to return any unworn items for a full refund (excluding shipping) but please do this within 14 days of your purchase. Before returning any goods email me for instruction in regard to shipping and documentation. Made-to-Order boots cannot be returned or exchanged.
Made-to-Order boots take 6-10 weeks to obtain. We charge 50% at the time of receiving the order and the balance when we ship. Made-to-Order boots cannot be cancelled, returned or exchanged.
How safe are my Credit Card details when I buy from you across the Internet ?
We have a secure site and your Credit Card information is as safe as the technology allows. If this is a concern just check the button on our Order Page and I will phone you to obtain your Credit card information. An alternative is to email your details split across 2 or 3 emails.
What is the cost of shipping and how long does it take to receive my order ?
Value of Order AUS$
Cost of Shipping
|up to $150||$30|
|$151 to $585||$50|
|$586 to $1100||$100|
|$1101 to $1500||$150|
|$1501 to $2000||$200|
Within Australia we ship with eParcel and ParcelPost. $8 for orders under $150. $16 for orders over $150
International Shipping usually takes 7-14 days. We deliver internationally with ECI (Express Courier International) and Pack’n’Track both services from Australia Post. We will always email you with complete shipping details so you can track your shipment on the Internet. International Shipping costs AUS$50 for a pair of boots. Delivery to your door is usually by the local postal service.
What if you are out of stock of the item I order ?
If we are out of stock or unable to ship within 3 days for any reason at all we will email you and advise you what the delay is likely to be.
In what currency do you charge my Credit Card ?
We charge your Credit Card in AUD$ and your Credit Card Company does the conversion to your own currency on the day they process the transaction.
What else can you tell me to make me feel better about ordering boots that I have never tried on from the other side of the world ?
I recommend that you read our Customer Comments page. Our online business has been operating for 15 years and over 30% of our customers have bought more than once. Our retail store has been established for over 40 years.
Email me with your phone # if you would like to discuss your potential order. I am happy to call you anywhere in the world. Please include both a work and home phone # as we live in different time zones. To send an email click here.
Import Duties and Sales Tax
Any additional charges such as import duties or taxes imposed by the importing country are the responsibility of the purchaser. Contact your local Customs Department for this information.
What are your contact details ?
Boots Online – Stitching Horse Bootery
380 Burnley St, Burnley VIC 3121
Phone: 03 9421 4531
International: +613 9421 4531